Roz was great from the first phone call to the closing. My spouse and I were first time home buyers and were not quite sure what to expect. Roz was patient walking us through the steps that needed to happen and giving us realistic expectations and timeline. Once we were in the showing and offer stage she was on-top of scheduling showings promptly (even during the peak of COVID) and we made an offer, which was accepted, within the week. During our 45 day closing period, she called each of us individually just to check-in and see if we had any questions. Roz is a great balance of personableness and follow-through. She's quick to respond, always upfront and honest, and just very pleasant to work with. Of all the people we've interacted with during the home buying process, she was the standout. 100% recommend!